Newest Kid on the Block - Shadow Defender

Has anyone tried a restore and or a creation of a ghost mage with SD inactive?

Seems your trial is broken and ip blacklisted from accessing their site?

Didn't cause many probs here but windows looks for drivers it can't find if restored from an earlier image before SD's install.

 

I rolled the installed version back to 1.0.0.91 shortly after making the above comment. After constant use over the past couple of days, maintaining the system in shadow mode for extended periods of time, I've experienced absolutely no issues. Obviously, at least with my system, some type of instability was injected in version 1.0.0.95. Meanwhile, Support still remains silent....

Blue

 

No response from the developers

Is that the difference between pre and post sales support

If this continues, I think we should exercise caution against purchase and use of this software, however great it was.

 

Hi, folks; Why not try this:
To email the developer in Simplified Chinese, then you will soon know the truth. Good Luck.

 

Same problem here. My system locked up one time in a multihour shadow session, I was using skype and it blocked the usb phone microphone&earpiece volume. Another time it locked the pc when I downloaded and executed emule in shadow mode.

Another bug is that it does not let me safely disconnect usb drives when in shadow mode.

And the most important bug is that the submit to disk or the exclude folders/files sometimes corrupt the files which are bigger than 100mb.

I emailed them 8 days ago and never received a response.

Couldn't agree more. I like the software but if they treat their customers like that they will soon remain out of business.

Is this a joke or what?

 

Hi, folks: It is no joke at all. If you want to convey your messages to the other end and hoping to get a decent reply, you just have to walk an extra mile to achieve that. You are all aware that this developer is in deficience of English skill, and if you do not try to understand his handicaps, how do you expect him to assist you. Choice is yours, either communicate with him in rightful way or you just pond your head against the stonewall--no reply. As simple as that. Good luck.

 

The website is in the English language, the software GUI is in English.
And we need to write in our help & support questions in Simplified Chinese ?

Give us a break !

 

Hi, folks: Sorry, your request for a break may not been granted. You have purchased a software as is (English version). And assuming, among all other things, that you will get a reasonable after-sale support (in this case, is English corresponce in question), up to this moment, you are still hoping and waiting. My suggestion is simply to put all problems into more workable perspectives. Instead of wasteful waiting, why not take some measures to help him and yourselves. If he does not get an in-time assistance or something similar, your waiting will be eternal. This just my wild guess. Hoping i am deadly wrong this time. Take care.

 

Maybe I get more response. My English is as broken as theirs.
Once my new installation is polished, I will try SD.
Maybe they reply only, when the reported problem can be fixed easily in the program.

 

OK. I'll study Simplified Chinese and maybe in about 1-2 years I will be able to submit a support email in chinese and understand their response.
In a second thought I can simply go at the chinese embassies in italy or in greece and ask them to translate my english emails in chinese.

As nanana1 already said:

 

Hi Peter,
the multihour was about 3-5 hours, but I do not think it has to do with the time period.
I did not downloaded anything big. I only transfered it from my external drives to check how the program responds. I added about 20 files from 100mb the smaller to 500mb the bigger in a folder and then "submitted" it to disk.
After I returned to normal mode I checked their md5 sums. On 3 of them they weren't the same.

 

OK. I downloaded SD, which has a very stupid name : "setup.exe".
Not a good start : no software name, no version number, setup can be anything, probably "simplified" English.

Is it MBR-free ?

 

If it changes the MBR or not, just like FDISR did in the past.

 

No, it doesn't mess with the mbr.

 

I discovered another bug. When the pc locks-up if you force a shutdown it can lead to missing files and an unbootable system.

But the real question is; how are we going to report the bugs to the developer?