Hitman Pro Support and Discussion Thread

The quick way for this is to go to C:\ProgramData\HitmanPro\Logs and remove them there, I'll pass the request to the team though.

 

Ok didn't see that coming, I'll take it up with the team.

 

Thanks you for advice
br

 

Auto-updated to build 332, no problems.

 

So will I keep getting this unwanted pop-up when Avast is found in the host file? My entries are perfectly legitimate for my purposes. I don't even have Avast installed on my sytem.

 

What does adding my VirusTotal API key to HitmanPro actually do. I tried it a few times with a HMP scan and noticed no difference.

 

@RonnyT
Can you please find out how this pop-up can be avoided every time a scan runs on my system. What does the dev team have to say about this? If ignore is set in the GUI why do the pop-ups continue?

 

If you send suspicious stuff to VT it will upload under your account

 

Okay, thanks.

 

HitmanPro stopped working on one of my systems and hangs at 99% scanning for malware remnants. The registry counter eventually stops incrementing and the program won't end the scan. I have to kill it with task manager. Ver. 3.8.34.330. UnInstall install did not help.

 

I've got HMP scheduled to scan daily. Just the other day on one of my machines HMP was still scanning after nearly 18 minutes. I stopped it, then rescanned. It was much quicker the second time.

Not much input from @RonnyT lately.

 

Would you mind running chkdsk /f on the affected machine and see if that makes any difference afterwards?

 

That's weird, some fluctuation is expected specially if there are multiple security software(s) active, can you check settings, advanced disk mode and report back which is set?

 

Still there, we've just been busy with MITRE stuff for the Sophos part of the code, I expect a new release for Alert in a couple of weeks

 

Hitmanpro was not installed when I ran chkdsk: Windows has scanned the file system and found no problems.
I then installed it with 3.8.34.330 as previously and interestingly, this time it auto-updated to 3.8.36.332 and the scan completed without issue.

I assume something was fixed due to the new update, Correct?

 

There is nothing in the release-notes that would suggest something related was touched. There are some dynamic components involved here so as said some fluctuation is expected.
If you can reproduce we could dig deeper to see if we can find which component is the slowest.

 

Ronny, Advanced Disk Mode was set to Compatible Disk Access, but I don't remember ever making that change. I have set it to Direct Disk Access (Recommended) now.

Thanks.

 

Understood.

 

There where some compatibility issues with certain setups that caused freezing scans/computers, hence we introduced a fall-back mechanism to cope with these.

Build 326 (2022-06-01)

• CHANGED: If a scan cannot complete in "Direct Access Mode" it switches to "Compatible Disk Mode"

 

I recently renewed a subscription for Hitman Pro, but ran into a problem with this alert which I had never seen before:


I tried going to this support option here, - https://support.hitmanpro.com/hc/en-us, but I didn't find information as to the meaning, or what was downloaded to my computer.

 

FWIW, when I set up a Wi-Fi hotspot on my Windows 10 PC, it creates a network with a name that starts with "DESKTOP-" and continues with a set of alphanumeric characters. So the download may be related to a Wi-Fi network that your PC is (knowingly or unknowingly) connected to.

 

This looks like OneDrive right?
Any reason why you are running an EWS scan? and does this also happen with a regular scan?
From our side there is nothing we can do to prevent OneDrive to download a file that is not local but that is found interesting to inspect by HMP it will trigger a download, perhaps you can block that in OneDrive?

 

Thanks for your comment. I have never set up a Wi-Fi hotspot on any of my laptops. So, I don't think that was the reason in my case.

 

@RonnyT

I did run an EWS scan just to see what was going on in HMP. I hadn't done so in quite awhile.

BTW, I don't use OneDrive, or [even] Google for storage. But, it possible that something happened with OneDrive on my laptop.

Edit: Correction

 

The notification in your screenshot, to "Learn more in Settings > Automatic file downloads," seems to refer to a setting in Windows 11 whose actual full route is Settings > Privacy & security > Automatic file downloads." Here, there is a setting to "Allow previously blocked apps to request automatic file downloads." The purpose of this setting is stated as allowing Windows to "automatically download files from your online storage provider for apps that request them." I don't use OneDrive so the setting is grayed out for me (that is, I can't change it from "Allow"). Can you click on yours to change it, or is it grayed out for you too?