AVG 8

Hi, finally got an e-mail from AVG tech asking me to run diagnostic (same as mentioned by robinb). So I will have to re-install AVG 8.0, having gone back to AVG 7.5. When installing, an AVG screen tells me I have already got antivirus/security installed and suggests that I remove it before returning to install. Is this necessary and can I just ignore it as I only have Spybot S&D and ZA firewall installed? OS is XP sp2. My problem was that with AVG 8.0, it seems to freeze every so often i.e. no manual scan or update.

 

Great! Thanks

 

Re: AVG 8 installation

Can I ask for help again? When installing AVG 8.0, an AVG screen tells me I have already got antivirus/security installed and suggests that I remove it before returning to install. Is this necessary and can I just ignore it as I only have Spybot S&D and ZA firewall installed? OS is XP sp2.

 

Re: AVG 8 installation

It is highly recommended to have only one AV product. It seems that either your edition of ZA or Spybot register themselves as an AV or anti-spy product, that is why there is such a warning issued. Possible conflicts may occur in the on-access part (both products will be 'competing' on detections, both will be scanning on access) and in the firewall. It obviously depends on the edition of AVG that you use but if you use any of the AVG packages with firewall, it will definitely not work well with ZoneAlarm: while two different AV or ASpy products may coexist peacefully on a single machine, two firewalls definitely will not.

 

Thanks for your reply kodl. I only have AVG 8.0 anti-virus installed so that's why I use the ZA firewall. The only other security is Spybot S&D. AVG 8.0 works ok for a few hours then appears to hang i.e. I cannot do a manual update or scans. In the event history it shows that AVG has started but not running. I have sent a diagnose back to AVG and reverted back to AVG 7.5 meantime.

 

AVG 8 is a suite. AV/AS. Would that have anything to do with your problem?

 

I had the same problem. It is probably due to some files remaining in the Registry from a previous Anti Virus that you had installed, or were trialing, and now removed.

I found a load of files in my Registry from F-Secure that I had trialled months ago. AVG 8 seems to be sensitive to old files remaining.

 

Thanks for the replies. I only upgraded from AVG 7.5 Pro. to AVG 8.0 Anti-virus. As far as I am aware, there are no bits left over (according to CCleaner). I thought that AVG 8.0 Anti-virus could co-exist with Spybot and Zone Alarm firewall as did the previous version?

 

Re: AVG 8 installation

Try deleting all files inside the 'Repository' folder:
click Start / Run / type 'services.msc' (without quotes) / OK /
scroll down to the Windows Management Instrumentation service, open it and stop this service (accept to stop the other services related as well) /
close 'services' window / Delete all files contained in the 'Repository' folder, located at C:\Windows\System32\wbem\repository (remember to delete just all files inside the folder, not entire folder itself).
Restart the computer and try installing AVG 8 again.

 

Re: AVG 8 installation

This fix clears the Windows Security Center's erroneous reporting of AV products that aren't there. Unless the security center is still reporting the presence of the previous AV that has now been removed, this fix probably will not work...

 

Re: AVG 8 installation

In my experience, i found this fix to be useful in the past when i tried to install trial versions of nod32 and avg 7.5. These av's "detected" F-Secure as if it's installed when it wasn't. And my WSC was working well
I found a 'FS' folder then, even after i had uninstalled FS, restarted, removed files & folders related manually, 'search' functions, ran jv16PowerTools (regcleaner & software manager modules), PCPitstop Optimize, RegistryBooster and uf uf [tired]

 

Re: AVG 8 installation

OK, I get the picture

So its a valid troubleshooting step then

 

Re: AVG 8 Antivirus installation

I had Norton anti-virus installed until about a year ago when I opted for AVG 7.5 Anti-virus Professional Edition. I thought that I had cleared out everything to do with Norton and Symantec. However I have found a driver still installed: C:\Windows\System32\drivers\symlcbrd.sys which I believe is Symantec Corp. Is it safe to just delete this, hoping that this will help with the installation of AVG 8.0 Anti-virus (which thinks I have another antivirus prog installed)?

 

I am running Windows Vista Home Premium, SP1,2.00 GB RAM with AMD Athlon 64X2 Dual Core 32-bit. I have been with AVG since January this year using their 7.5 Internet Security. I went to run a scan and all I got was UPDATE FREE to the 8.0 version and this I did. I was a little disappointed and went back to the 7.5 version which did not work. So I download the new 8.0.93 version and everything seems to be working. I have read the posts now for almost 2 hours and a lot of good information. I have a couple of issues I am working on and they are in my park not AVG. I am still learning my way around the block, and I will get there. I had 164 warnings and right clicked on them to send them to the vault. I have not figured out what a locked file is yet because AVG doesn't scann those. As to the question will AVG honor the 7.5 license for the remaining term all I can say is they did it for me and issued a new license for AVG 8.0 Internet Security. I am running two av's along with the avg (ie. Ad-Aware, Spybot S&D) and the avg detected 164 adware/tracking cookies, Ad-Aware 15, Spybot 0. I will keep the AVG for now.

 

I made a mistake AVG does scan all the locked files, I just figured it out. All you have to do is click on them. Happy am I my computer is free of all infections. One finale note I sent AVG 2 e-mails and they answered them both.

 

I just changed motherboard and while yesterday AVG 8 was fine, today, on a fresh installation with SP3 slipstreamed...

http://img259.imageshack.us/img259/397/33665481aa2.png

The funny thing is that it seems to work allright.

 

Fuzzfas, if you back through this thread there is a post about your problem of black lines: to do with windows "theme" setting.

 

Thank you so much Stainton! I didn't find the post, but the theme was the problem allright. I reverted to Royal instead of a 3rd party theme i had and all is fine.

 

Brand new poster here.

I've been running AVG for I can't remember how long.

I have Windows Vista too. I upgraded to AVG 8.0 and scanned. It found a ton of stuff in the HKLM/... INTERNET EXPLORER/ACTIVEX folders. Several Adware files and even quite a few Trojans. AVG 7.5, Spybot Search & Destroy and Adware didn't find them.

I deleted them all. I restarted and my desktop was gone. All my icons and I couldn't get any new ones to show up either. So I did a System Restore and to before the scan. I scanned again and this time I scanned and only selected the ones listed as trojans to remove. I'm guessing the others are conflicts with Spybot and Spywareblaster. Same thing happened. Desktop vanished. Ideas? Thanks too.

 

As you may already suspect, those registry entries it's finding are likely just part of the protection offered by SpywareBlaster or Spybot's immunize.


If you remember, what were the filenames and paths of the other things it detected?

 

I can't recall specifically what they are. I didn't think to save a file either. I'm doing another scan though and it hasn't found anything yet so maybe it got them.

 

It seems there are conflits with Spyware Terminator/SpywareBlaster/Spybot S & D Immunize'feature:

Source: Link

 

Perhaps AVG should consider inquiring around from those knowledgeable enough in recognizing an ActiveX Compatibility DWORD value of 0x00000400 Apparently it's not that hard given killbits have been in use for a number of years and most anti-malware programmers if not the majority handle the distinction quite adequately

 

until either Javacool gets together with AVG 8.0 you need to just ignore these active x incompatibilities. If you remove them you might find as you saw here things will disappear as icons or gawd knows what else.

In the warnings tab- they are just warnings- take them as false positives- it is most important to look at the infections/spyware tabs.

I am betting almost everyone in here who has spywareblaster and or spybot search and destroy are seeing the exact same thing.

robin

 

On the Wilders Security Forum in spywareblaster
javacool answered about the active x problem in avg8

https://www.wilderssecurity.com/showthread.php?p=1231666#post1231666

Again you should just ignore these active x and do not delete them or send them to the virus vault.

robin