Account Access

My Cell phone company is deigning me access to my account because I use a VPN and I have been with the company for over 10 years. What should I do ?

 

Simply disable your VPN before you access your account.

 

Weirdness happens with VPN’s sometimes. Things I would look at:

What region are you using for connection? Is it a geo-located region or not, and does it make a difference? What happens if you change the region? What if the region setting is the same state or country as your account registration?

Try different browsers.

Ultimately, as @Buddel suggests, turn off the VPN to access your account.

 

Exactly this. Btw which cell phone carrier.

 

The region or the browser doesn't seem to matter.

 

sounds promising.

 

consumer cellular.

 

Yeah, it was worth a try. I couldn't tell from your description if the VPN itself was being blocked, regardless of the IP address you were connecting with, or if was the particular IP address that was being blocked. Sounds like you were right, the VPN connection itself is being blocked, and @Buddel is right. Disabling the VPN (or turning it off) to access your account is what you will need to do.

 

They are suppose to send text when. I guess it is too busy .

 

I had to install a new version of the VPN with a improved version of "By pass" to skip the website.