My Cell phone company is deigning me access to my account because I use a VPN and I have been with the company for over 10 years. What should I do ?
Weirdness happens with VPN’s sometimes. Things I would look at: What region are you using for connection? Is it a geo-located region or not, and does it make a difference? What happens if you change the region? What if the region setting is the same state or country as your account registration? Try different browsers. Ultimately, as @Buddel suggests, turn off the VPN to access your account.
Yeah, it was worth a try. I couldn't tell from your description if the VPN itself was being blocked, regardless of the IP address you were connecting with, or if was the particular IP address that was being blocked. Sounds like you were right, the VPN connection itself is being blocked, and @Buddel is right. Disabling the VPN (or turning it off) to access your account is what you will need to do.