WRSA brings system to halt! Why?

I saw this problem before on computer systems of relatives (XP SP3). Now I had the experience on my own system (Win7 Ultim. 32-bit) and I am asking Webroot to do something about it as it is very strange and more than annoying!

I am talking about installing and running a new program (in my case latest AutoRuns update) and then WRSA freezing the system! - For minutes (!) computer is frozen and doing whatever it did before and I cannot do anything (for example start TaskManager etc.)! And then in the end finally WRSA firewall window is popping up where I have to allow a connection (in this case for AutoRuns). After that computer is acting normal again.

It seems to me that this window is the reason why system is freezing. Why is it popping up so late and therefore nearly crashing the protected system? Is it somehow hidden for minutes and waiting for user interaction? Please fix this annoying bug as soon as possible. I experienced it with 8.0.1.198 but I know that from many builds before so it's not a new problem.

 

We found a likely cause for this which will be fixed in build 203+, due out this weekend.

Please let me know if this resolves it for you or if you continue seeing any problems.

Thanks!

 

Glad to read this. This has been bothering me for ages. I've made a thread somewhere about a bunch of issues. I'll link this thread in my thread.

 

Unfortunately the latest version doesn't fix this for me, though it does fix the slowdown I had with context menu scanning.

I've been dealing with support for a couple of months now on this, I can PM you my email address if you want to take a look at the case.

Cheers.

 

Please do!

 

Thanks - done!

 

Unfortunately I can confirm that v8.0.1.203 did NOT fix the problem I mentioned in my first post of this thread. At least not on the WinXP system of my relative. During a teamviewer session I saw that system "frozen" for approx. 4 minutes. Then finally firewall window of WRSA Essentials popped up and after clicking ALLOW (if I remember I had to do it 2 times?) all was back to normal again.

Would be great if this could be fixed in the next release or ASAP, TIA!

 

Thanks, I'll be investigating it shortly. In the meantime, can you try changing the firewall settings to only warn if the system is infected to see if that fixes it for now?

Thanks!

 

Joe, why isn't this getting solved? All the issues I've reported remain in Windows XP (we are talking about issues that are at least 6 months and older!). Including this one. Do you guys still want to support XP? I'm getting a bit tired of this game. I keep hearing shortly and "fixed in next relase' but it never happens. My apologies if I sound a bit angry.

 

We definitely still support XP - we've been delivering massive improvements in each build which should cover areas similar to what you're seeing, but as we can't reproduce everything in-house, it's hard to say that we've fixed everything for everyone. The next release coming for the Fall release will have another set of significant improvements and if you don't see it fixed there, I'd recommend writing back into Support.

 

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