Incompatibility of LnS and Kaspersky Anti-Virus 7.0.1.321 ?

Hi Frederic & co,

I'm both Kaspersky AV and LnS user and on Kaspersky forum I have seen that someone had a BSOD after installing latest version of KAV.

They also mentioned >>> this French forum thread <<< but because I don't speak French I really don't understand is the problem solved or not.

So, before I update my AV software, I have to ask:
- is the problem solved and...
- is this something that I need to be concerned about or in other words is that problem occur only in rare occasion or is it a rule ?

 

Hi,

Yes, one user reported a crash in the French forum with the last update of KAV.
Then I reproduced the crash and I've created a patch for lnsfw1.sys to avoid the crash:
http://looknstop.soft4ever.com/Beta/lnsfw1/LNSFW1-kapersky patch-x86.zip
(unzip the file to c:\windows\system32\drivers)

This is not really a fix, since the problem is not understood, and lnsfw1 just detects something not coherent during a connection establishment.

I don't know if the problem is specific to the french update of KAV or if it applies to any version.
When it occurs, it is systematic when updating the virus database.

Regards,

Frederic

 

Hi Frederic,

I installed new KAV and it really crash imediately after I allowed database update.

Simply LnS ask should KAV update module be allowed to connect, and after I click allow it shows BSOD.

Also before that LnS asked for permission for a few other KAV modules/exe files and that went fine.

After installing patch, you provided, all seems ok.

Btw, I'm using English version of KAV on WinXP SP2, if that matters.

 

Of thanks, qazwee for your report.

So the problem is general and not specific to the french version of KAV.

Frederic

 

Qui Frederic, the problem is general. I had the BSOD, I'm running the English version Windows XP Home SP2.

Cordialement,

Tête d'oeuf

 

So, I guess you are using the lnsfw1.sys patch to avoid the BSOD ?

Frederic

 

No. I went back to KAV 7.0.0.125. This version with LnS runs without problems on my rig.

When I have time I will reinstall the latest KAV version and the lnsfw patch.

 

Frederic,

I have just reinstalled KAV 701321 and the lnsfw1.sys patch.

BSOD is gone and everything seems to run o.k

merci beaucoup

 

I run KIS version 7.0.0.125 on xp sp2 and don't have any conflicting issues
with LNS at all.

 

Kaspersky Anti-Virus 7.0.1.321

also happens with xp sp3 v.3300 and lns 2.06


the patch did fix it

 

It also works with KAV 7.0.1.325, but has BSOD without the patch.

edit.

No BSOD if you disable Kaspersky's tm.ppl from connecting to the internet, but the web and mail scan counters don't work.. so not sure if it is actually scanning anything or not. tm.ppl = task monitor.

 

Frederic - Can you create an x64 version of the patched file please ?

 

If the problem is the same for x64, yes, I can create the same patch.

Could you send me a minidump file at lnssupport@soft4ever.com ?
I just would like to be sure the same patch will apply.

Thanks,

Frederic

 

Sometimes it just reboots, other times it BSOD's. I'm having trouble getting it to BSOD at the moment, so would it be possible to send me the x64 patch anyway, and I will see if it helps. Of course, I will send you the minidump when I get one.

 

For the Win32 case, the BSOD is systematic as soon as the virus database is updated in Kav.
If you don't experiment that under x64, probably it is another issue.

Did you remove yet the minidump files that were created ?

Frederic

 

Hi,

I've tested Look 'n' Stop 2.06p2 (with no patch) and Kav under Vista x64, and I didn't get any BSOD, when doing the online database update.

However I've some errors in Kav log after files are downloaded ("error verifying loaded component / wai386"), and I've found this thread, where people are mentioning some BSOD (in addition to this update database issue).

Frederic

 

I can verify the the Look N' Stop 2.06p2 patch works with KAV 2009. Without it you get the BSOD.

 

Sorry for not replying sooner. I don't get any mini-dumps when the problem occurs. Often, it will just reboot without any BSOD.

Can you create an x64 patch so I can just see if it does help on XP Pro x64 ?

 

Hi,

I don't like providing patch without exaclty knowing the issue, but here it is:
http://looknstop.soft4ever.com/Beta/lnsfw1/LNSFW1-x64-k1.zip

Note: it contains another fix that was pending (x64 version only), so it will be difficult to say which one is fixing your issue (in case the crash disappears).
If your issue was not systematic and not linked to Kapersky update but occurring at random, probably this other fix is the one you needed.
That's why I would have preferred to get a minidump to verify the kind of crash (it could be also not related to Look 'n' Stop or lnsfw1).

Regards,

Frederic

 

MERCI!

Five hours of un/re/in-stalling the updates for KAV v7.0 and v8.0 ... before returning to v6.0 (which worked just fine with LNS).

My problem was a simple crash and reboot every time KAV asked for an internet connection.

This is what worked for me:

- Downloaded the patch [ same as above ]
http://looknstop.soft4ever.com/Beta/lnsfw1/LNSFW1-kapersky patch-x86.zip
- Cleaned off KAV v6.0 with the removal tool [ used in Safe Mode ]
- Rebooted
- Un-installed LNS [ but left registry values / rules etc ]
- Installed KAV 7.0.1.325
- Rebooted
- Closed down KAV
- Re-installed LNS and applied the patch > c:\windows\system32\drivers
- Rebooted [ NB: if you apply the patch at a later stage it's important you reboot ]
- Tested with Mozilla / KAV internet updates went smoothly

KAV 7.0.1.325 + Look N Stop 2.06 now working! [ WinXP Sp2 ]

PS: Btw, thanks for the great FW!