Question for the Dutchies: problem with the AH website

Discussion in 'other software & services' started by FanJ, Dec 28, 2024.

  1. FanJ

    FanJ Updates Team

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    I have a question for the Dutchies here.
    Suddenly I have problems with the AH website.
    https://www.ah.nl

    For the non-Dutchies:
    AH is the largest shop in NL for groceries, food, etc.
    I cannot even order milk.

    Forgive me but now further in Dutch:

    Lukt het jullie op de AH website?
    Ik wilde iets simpels als melk bestellen. Zelfs dat lukt me niet, via Firefox; ja, ingelogd.
    Meldingen als:
    "Access Denied
    You don't have permission to access http://www.ah.nl/zoeken on this server."

    "https://errors.edgesuite.net"

    Ligt dit nu aan mij? Of is er meer aan de hand? Zo vlak voor oud&nieuw?

    Ik heb echt wel vaker bij ze online besteld.
    Ik ben niet in staat om naar de winkel te gaan. Dan bestel ik maar elders: gewoon bellen en het wordt gewoon keurig bezorgd.

    Many thanks in advance!
     
  2. Buddel

    Buddel Registered Member

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    I'm not Dutch, but this AH website works here. I have just put a bottle of champagne in the basket (but didn't buy it). No problems here. Maybe you should try a different browser.
     
  3. FanJ

    FanJ Updates Team

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    Thanks my friend!

    I did a very quick search on "edgesuite.net"
    Found this thread:
    https://answers.microsoft.com/en-us...in-sites/b27b37bb-988c-4675-9d43-9bf50ab7be6a

    I need to read there later, I haven't read it yet.
     
  4. Gandalf_The_Grey

    Gandalf_The_Grey Registered Member

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  5. Brummelchen

    Brummelchen Registered Member

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    seems to be an edge issue. did you try another browser for testing purpose? eg Firefox?
     
  6. Stupendous Man

    Stupendous Man Registered Member

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    Using Firefox, not logged in at ah.nl, I get the same error:
    Access Denied
    You don't have permission to access [...]

    I tried disabling Firefox Enhanced Tracking Protection; that made no difference.
    I did not try disabling uBlock Origin.

    For anyone who needs the ah.nl site, I hope they address the issue soon.
     
  7. Brummelchen

    Brummelchen Registered Member

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    no issues concerning watching AH, also when suing the login portal (no account). from germany. an email to site admin may help ouf if false positive.
     
  8. FanJ

    FanJ Updates Team

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    Thanks all.

    It has nothing to do with which browser you use, as far as I understand now.

    Thank you!

    Quotes from there:
    ===

    Thanks Buddy for confirming; so I am not the only one!
    It is very disturbing and inconvenient (right English words?) when you try to order while we are getting near the end of the year. Wrong time when you are not able by yourself to go to the shop....
     
  9. digmor crusher

    digmor crusher Registered Member

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    I can access that site with Firefox with no problems.
     
  10. nicolaasjan

    nicolaasjan Registered Member

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  11. Rasheed187

    Rasheed187 Registered Member

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    I did not have any problems with ah.nl on Vivaldi 6.9 with uBlock Origin (Win 10). I can order groceries and see all pages.
     
  12. FanJ

    FanJ Updates Team

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    Many thanks for all the replies!

    I still get the same warning using Firefox.

    But I was able to get there using MS Edge (older version) and order.
    If things go right, I'll get the groceries later today (lets hope it).

    It is still a mystery to me. I filed a complaint but I doubt that they will look at it ...
    I could try to call them ("klantenservice"). But if that would help .....

    Thanks again to you all!
    Happy NewYear !!!
     
  13. Brummelchen

    Brummelchen Registered Member

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    https://webcompat.com/ may help you out.

    btw older edge, there where urgent fixes with the last release. and the issue is ITW. no good idea.
     
  14. Stupendous Man

    Stupendous Man Registered Member

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    Using Firefox, I still get the same error as well.
    Good that you were able to order using Edge.

    Good that you filed a complaint.
    A moment ago, I called customer service (klantenservice). The customer service representative said the issue was known, and they were working on it. She said I could try again in an hour, but that might have been too optimistic.
     
  15. FanJ

    FanJ Updates Team

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    THANK YOU for calling them !!!

    That's very good to hear that they know about it and that they are working on it.
    If it will be fixed so quickly while we are getting near the end of the year and everybody is preparing for that, I don't know.

    Maybe they should put a very clear message on their site telling that there might be issues...
     
  16. FanJ

    FanJ Updates Team

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    Having done a search for errors.edgesuite.net

    1.
    The word edge in errors.edgesuite.net does not point to the browser Edge, but to Akamai EdgeSuite Content Delivery Network (CDN).

    In reply #4 a link posted by Gandalf pointed already to it.

    2.
    Lots of results, pointing to lots of websites where the question was raised "why do I suddenly get that message?" or similar wording.
    Not having read them all, but I have not yet found a clear answer and solution.

    It is a lot more general issue, not in particular related to the AH website.
     
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